03. ICT SERVICE MANAGEMENT

Service Management requires good communication skills, knowledge of the company’s Business and the ability to interpret the requirements of the Business for the service. At outsourced Professional services we maintain and improve our key staff’s technical proficiency so as to be able to offer new service alternatives for our clientele. Service Management requires maintaining discipline and order while being a proactive listener. Our staffs are therefore easily approachable, service-minded and operate in a consistent and systematic manner with advanced negotiation and communication skills, especially in circumstances where visible leadership in change management across the organizations are needed.

1 IT PROJECT MANAGEMENT - IT project management involves planning, organizing, and executing IT-related projects to meet business goal
2 SERVICE TRANSITION - Service transition refers to the process of moving a new or changed IT service from development into operation while ensuring that it is successfully integrated into the business environment.
3 INCIDENCE MANAGEMENT- Incident management involves managing the lifecycle of all incidents (unplanned interruptions or reductions in the quality of an IT service) to restore normal service operation as quickly as possible.
4 SERVICE SUPPORT- Service support involves providing ongoing assistance to users of IT services, ensuring they can access and use services effectively